World Class Call Center Motivation: A Team Effort
The emergence of world wide call centers has created a great opportunity but also heightened the competition. The need to produce better and more consistent results is essential for survival. And it is motivation that again takes front stage as the single, most pressing issue.
This seminar will be enthusiastically received by every participant. They will laugh, share, and think reflectively, but most of all, they will thank you for allowing them to attend.
This one or two day seminar, determined only by the degree of improvement desired, will deal with the essential ingredients of call center motivation from the top administrators level to the actual telemarketers. Everybody has their part to play, and it is never a single group problem. Effective Call Center productivity will only happen when ALL employees and Management have clearly defined roles and interlocked responsibilities in developing a winning motivational level. Two days also allows for every employee and administrator to attend without leaving normal operations understaffed.
Combatting Attrition, July 2007
An initial and necessary segment (Make It Happen) will include a personal inventory on the part of all attendees that will create a deeper understanding of self and the human condition. It will also create a unique relationship between all levels of the company that will serve as a springboard for remarkable success.
This seminar will be enthusiastically received by every participant. They will laugh, share, and think reflectively, but most of all, they will thank you for allowing them to attend.
This one or two day seminar, determined only by the degree of improvement desired, will deal with the essential ingredients of call center motivation from the top administrators level to the actual telemarketers. Everybody has their part to play, and it is never a single group problem. Effective Call Center productivity will only happen when ALL employees and Management have clearly defined roles and interlocked responsibilities in developing a winning motivational level. Two days also allows for every employee and administrator to attend without leaving normal operations understaffed.
Call Center Conference and Expo 2007
An initial and necessary segment (Make It Happen) will include a personal inventory on the part of all attendees that will create a deeper understanding of self and the human condition. It will also create a unique relationship between all levels of the company that will serve as a springboard for remarkable success.
- Understanding the difference between Motivation and Morale
- Understanding the difference between External and Internal Motivation and when each is necessary
- Power of Inclusion, Working Environment, Consistency, and Recognition
- Incentives that WORK! There is a significant need to understand why traditional thoughts on incentives just waste money.
- Creating Vertical Teams and Motivational Teams
E.J. McKnight believes that the ONLY EFFECTIVE WAY to make a difference is when administrators take the seminar alongside call center/ customer service employees, allowing them to see that they are all in this TOGETHER!
In fact, call center phone staff will be released from the seminar BEFORE management for several important reasons that will only be revealed upon attendance. Management will then enter into an intensive motivational leadership component that also separates this seminar from all others. Should management feel as if the problem of motivation lies completely with the employees, then very little can ever be done to improve the productivity and working environment.
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